Refund policy

In-Stock Merchandise

Regular stock (non-clearance) items may be exchanged within 14 days for other merchandise or store credit, provided the item is in new condition. Restocking and/or delivery fees may apply to exchanges. If an order is canceled, a minimum 15% restocking fee and possible labor charges may apply.

Special Order Merchandise

Special order items cannot be canceled, returned, or refunded. Availability dates are estimated based on information available at the time the order is placed. The seller is not responsible for delays caused by the manufacturer’s production schedule, inventory levels, material availability, transportation issues, or other circumstances beyond the control of Emerson's Furniture. Special order items held longer than 30 days must be paid in full.

Direct Ship Merchandise

If your item was shipped directly from the manufacturer via UPS, USPS, or FedEx, please follow the return instructions included with your shipment. Return policies vary by manufacturer.
Return shipping fees are typically the customer’s responsibility unless the item arrives damaged or defective. If your shipment arrives damaged, contact the manufacturer immediately.
Direct ship orders cannot be canceled more than 24 hours after placement. Returned items must be unused, unassembled, unmodified, in new condition, and in their original packaging.

Online Sales

Delivery fees are non-refundable. Please carefully review product dimensions and measure your space, including doorways and stairways, before ordering.
To determine if your online purchase qualifies for return, refund, or store credit, please contact our office at 802-257-7166

Clearance Merchandise

All clearance sales are final. No returns, exchanges, or refunds are allowed. Clearance items are clearly marked in-store and online and indicated on customer orders. For online clearance purchases, we strongly recommend viewing the item in-store prior to buying.

Mattresses

Please speak with a sales manager for details regarding mattress comfort exchanges.

Returns

Items must be in new condition to qualify for a return.
If the item was delivered, a pickup fee and/or restocking fee may apply.
If the furniture was picked up, it may be returned to our warehouse location.
Please refer to the sections above for policies regarding special orders, mattresses, direct ship items, and in-stock merchandise. Clearance items are not eligible for returns or refunds.

Cancellations

Canceling regular stock (non-clearance) orders may result in restocking, delivery, or labor fees. Please contact your salesperson regarding cancellation requests.
Special order items cannot be canceled.

Refunds

Approved refunds will be issued to the original form of payment. Return shipping costs may be the customer’s responsibility unless the item was damaged or defective upon delivery. If the original payment was made by cash or check, a refund check will be mailed after the returned merchandise has been received.

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